Refund, Returns & Cancellation Policy

At Nuban Beauty, we are committed to ensuring that every order reaches our customers in excellent condition. Please read our Refund, Returns & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Once an order has been placed and payment has been successfully processed, it cannot be cancelled.

Please review your order carefully before completing your purchase.

2. Return Eligibility

Returns may be accepted only under the following circumstances:

• You received the wrong item.
  

• Your order is incomplete due to an error on our part.

Any request for a return or refund must be made within 48 hours of receiving your order.

To be eligible:

• The product must be unused.

• The product must be in its original packaging.

• Proof of purchase must be provided.

• Photographs or videos may be requested to verify the issue before a return is approved.

Products that have been opened, used, tampered with, or are not in their original condition cannot be returned for hygiene and safety reasons.

3. Non-Refundable Orders

We do not offer refunds in the following situations:

• You change your mind after placing an order.

• You ordered the wrong product.

• You no longer want the item after it has been shipped.

• Delivery delays caused by customs clearance or courier operations that are outside our control.

• The delivery address provided is incorrect or incomplete.

• The courier is unable to deliver because the recipient is unavailable.

• The shipment is refused by the customer.

• The shipment is abandoned by the customer.

• Customs duties, taxes or import charges are not paid by the customer.

• The package is returned, destroyed or abandoned because customs charges were not paid or required customs documentation was not provided by the recipient.

• Sale, promotional or clearance items.

4. International Orders

We proudly ship internationally.

Please note that customers are solely responsible for any import duties, customs fees, VAT, taxes, brokerage fees or other charges imposed by the destination country.

These charges are determined by your local customs authorities and are not collected or controlled by Nuban Beauty.

Failure or refusal to pay these charges may result in:

• Delayed delivery;

• Return of the shipment;

• Abandonment of the shipment;

• Destruction of the shipment by customs or the courier.

In such cases:

• The order will not qualify for a refund.

• Shipping charges are non-refundable.

• If the package is successfully returned to us in resalable condition, we may, at our sole discretion, issue a refund for the value of the products only, less all shipping, return shipping, customs, storage, administrative and payment processing costs incurred.

• If the package is destroyed, abandoned or otherwise unrecoverable, no refund will be issued.

5. Refused Deliveries

If you refuse delivery of your order for reasons unrelated to damage or an error by Nuban Beauty, the order will not qualify for a full refund.

Any refund that may be approved will be subject to deductions for:

• Original shipping costs;

• Return shipping costs;

• Customs duties and taxes charged to us;

• Courier administrative fees;

• Payment processing fees; and

• Any other costs incurred as a result of the refused delivery.

If the package cannot be recovered, no refund will be issued.

6. Refund Process

Once an approved return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within a reasonable number of business days.

Please note that bank processing times may vary depending on your financial institution.

Payment processing fees, shipping charges and any non-recoverable transaction costs may be deducted where applicable.

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account.

• Contact your card issuer or payment provider.

• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at order@nubanbeauty.com.

8. Exchanges

We replace products only if they are defective, damaged or if the wrong item was sent.

To request an exchange, please email order@nubanbeauty.com within 48 hours of delivery.

Approved returns should be sent to:

Nuban Beauty
39 Ogunlana Drive,
Surulere, Lagos 100011
Nigeria

9. Return Shipping

Unless the return is due to our error (incorrect or damaged item), customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

10. Chargebacks

If you experience an issue with your order, please contact us before initiating a chargeback with your payment provider.

Where tracking records, courier documentation or delivery records show that an order was shipped as agreed, or that delivery could not be completed due to customer actions (including refusal of delivery, failure to pay customs charges, failure to provide required customs information or failure to collect the shipment), Nuban Beauty reserves the right to dispute any chargeback using the available shipping and courier evidence.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: order@nubanbeauty.com